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Shipping Policy

Order Processing
All orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Duration
We deliver across Malaysia using trusted courier partners such as Ninja Van, DHL, J&T or PosLaju.

West Malaysia: Estimated delivery within 3–5 working days
East Malaysia (Sabah & Sarawak): Estimated delivery within 5–7 working days
Delivery times may vary depending on courier performance and destination.

Shipping Fees

Cash on Delivery (COD) rate shipping: RM10 per order
Free shipping for online payment purchase.

Order Tracking
Once your order has been shipped, you will receive an email or WhatsApp message with your tracking number and courier details.

Delivery Issues
If your package is lost, delayed, or arrives damaged, please contact us within 7 days of receiving your order at support@greenly.my with your order number and details.
We will assist you promptly to resolve the issue.

International Shipping
Currently, we only ship within Malaysia. For overseas inquiries, please contact us directly.

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