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Refund and Returns Policy
We stand by the quality of our products and want you to be fully satisfied.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
If you are not satisfied with your purchase, we offer a 60-day money-back guarantee for first-time orders.
To request a refund, email support@greenly.my with your order number and reason for return.
Once approved, refunds will be issued to your original payment method within 7–14 business days.
Please note: due to food safety standards, opened tea packaging cannot be returned.
Last updated: 8 October 2025
